Boulben: There will be different tiers of services to enterprises.
Oh, a question about battery life.
Heins: We haven't changed the battery connector like others did (shot at Apple).
Heins: We made the conscious design decision with a removable back door for a second battery.
Heins: Quickly mentioned all-day life, but I don't think the battery life will be as good as it has been in the past.
Q: What are the milestones for success?
Boulben: We'll look at net promoter scores. We want first BB10 users to recommend it to friends and family.
Boulben: That's an early indicator of success.
Q: What's the rate of new models?
Heins: We're working on a road map. We need to make sure we have the right segmentation -- high end and mid tier. We are working on a plan to address that. This isn't a one time or blip. We're working on next full touch and keyboard device.
Heins: Innovations move quickly. Watching the product lifecycle curve closely.
Okay, Alicia Keys is joining the Q&A.
Q: How specifically does BB intend to go after first-time users?
Boulben: We've done extensive market research. The segment we are targeted, the power users, represents one-third of total market.
Boulben: We aren't just competing against the BB base, but new users.
Heins: We'll be going after global applications. But there will be a regional focus on apps too.
Q: To Alicia Keys, what exactly will you be doing for RIM?
Keys: This is something I'm dedicated to. This phone is for me.
Keys: How do we manage as family people, creative people? It's an important concept for me, and a reason why we're in sync. I will continue to enhance and involve the creative and female side of the company.
Keys: When I think of BB, I think of a male dominated space. There needs to be growth in female space.
Keys: I love how BB is about cooperation, and communication, and how they overflow.
Keys: I plan to help that excel and explore it further. As creative people, we want to access so much, so I want to help with that access. We want to continue to deliver things that are unexpected for BB.
Boulben: Venezuela will be the first in South America to get the Z10 on March 12. Most of South America will be covered by March.
A question to Keys about advice for small business owners.
Keys: We have to keep track of expenses on the road. The power of that is to immediately do things. We're juggling many things. How do we get to our consumer. It's such an incredible opportunity to connect with people.
The platform for the mobile device is so limited, Keys says.
Q: What phone did you switch when you left BB?
Keys: She won't disclose that other phone.
Keys: My main goal is to bridge that gap and create one device that allows you to do everything. Things you can do for play, you can do with BB10, and you can work at the highest efficiency with the BB10.
Okay, the Q&A is wrapped up.
Wow, it's been a long live blog, but thanks for sticking through with us.
Please check out more of our coverage on BB10 on www.cnet.com.